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Frequently Asked Questions
Everything you need to know about using SCAT.
Getting Started
What is SCAT?
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How do I create an account?
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I forgot my password. What do I do?
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Can more than one person from my school use SCAT?
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Students & Parents
How do I add a student?
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Can one parent have multiple children in the system?
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Can I edit or delete a student or parent record?
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I have an existing spreadsheet of students. Do I have to add them one by one?
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What if my student list is handwritten?
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Fees & Payments
How do I set up school fees?
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Can parents pay in installments?
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What is the sibling discount and how does it work?
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How do I see who owes money?
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Can I edit or delete a payment I recorded by mistake?
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Receipts
How do I generate a receipt?
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Can I add my school's logo and signature to receipts?
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What does the receipt number mean?
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Search
How do I find a specific student or parent?
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Can I edit records directly from search results?
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Data & Security
Can other schools see my data?
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Is my data backed up?
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What happens if I delete a record by mistake?
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Using the App
Can I install SCAT like an app on my phone?
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Does SCAT work offline?
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Can I use SCAT on my phone, not just a computer?
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Still Need Help?
How do I contact support?
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